RETURN POLICY
Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at info@ergasti.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
ergasti.com
Attn: ReturnsRMA #Villa 186 Banafseg 10, First Settlement, New Cairo , Cairo  Apt  Cairo, Cairo 19711  Egypt   Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $5.00 will be deducted from your return to cover shipping charges.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS  


The following items cannot be returned or exchanged:       ●     Items that are fresh or can expire or at risk of poor storage     
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.         

QUESTIONS


If you have any questions concerning our return policy, please contact us at:xxxxxxx info@ergasti.com